Refund policy

Last updated: October 21, 2026

At KENNO.CO, every piece is made to live in your garage, your room or on your wrist. If something isn't right, we'll make it right. This policy explains how returns, exchanges and refunds work.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return. If 30 days have passed since delivery, we are unfortunately unable to offer a refund or exchange, except where your local law requires otherwise or the item is covered by our 2-Year Warranty.

Right of Withdrawal (EU, EEA and UK customers)

If you live in the European Union, the European Economic Area or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days of delivery without giving any reason. Our 30-day return window already includes and extends this period. To exercise your right, simply send us a clear statement by email to kenoglobalco@gmail.com before the period ends.

Return Conditions

To be eligible for a return, your item must be:

Unused, unworn and in the same condition you received it;
In its original packaging, with all tags, protective films, straps, links and accessories included;
Accompanied by your order number or proof of purchase.

Rugs and mats must be clean, odour-free and free of stains, pet hair or signs of foot traffic. Watches must show no scratches, resizing or signs of wear.

How to Start a Return

Email us at kenoglobalco@gmail.com with your order number, the item(s) you want to return and the reason.
Our team will reply within 1–2 business days with the return address and instructions.
Pack the item securely in its original packaging and send it with a tracked shipping service.

Please do not send items back without contacting us first. Packages sent to us without a return authorization cannot be processed.

Return Shipping Costs

If you are returning an item because you changed your mind, the return shipping cost is your responsibility and is non-refundable. If the item arrived damaged, defective or different from what you ordered, we cover the full cost of the return.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If anything is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or issue a full refund, at no cost to you.

Exchanges

Want a different size or colour? Contact us within the 30-day window. Once the original item is received and inspected, we'll ship the new one. If the new item has a different price, we will refund or invoice the difference.

Refunds

Once your return is received and inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the refund to your account.

If you haven't received your refund after 15 business days from our approval, please contact us at kenoglobalco@gmail.com.

Non-Returnable Items

Gift cards;
Items that have been used, washed, altered or damaged after delivery;
Items purchased on final sale, when clearly stated on the product page.

Order Cancellations

You can cancel your order free of charge before it ships. Contact us as soon as possible at kenoglobalco@gmail.com. Once an order has been dispatched, it can no longer be cancelled, but it can be returned under this policy.