Shipping policy

Last updated: October 21, 2026

Free Worldwide Shipping

Every KENNO.CO order ships free of charge, worldwide, with full tracking from our hands to your door. No minimum order. No hidden fees at checkout.

Processing Time

Orders are processed within 1–5 business days (Monday to Friday, excluding public holidays). Every piece is quality-checked and carefully packed before it leaves us. Orders placed on weekends or holidays are processed on the next business day.

Delivery Time

Once dispatched, most orders arrive within 7–15 business days. Delivery times can vary depending on your location, customs clearance and the local carrier, and may be longer during peak seasons or holidays.

Region	Estimated delivery	Cost
United States & Canada	7–12 business days	Free
Europe & United Kingdom	7–12 business days	Free
Australia & New Zealand	8–15 business days	Free
Rest of the world	10–20 business days	Free

Delivery estimates are not guaranteed and are provided as a guide only.

Order Tracking

As soon as your order ships, you will receive a confirmation email with your tracking number and a link to follow your package. Please allow up to 48 hours for tracking information to update.

Customs, Duties and Taxes

For orders shipped outside the country of dispatch, import duties, taxes or customs fees may be charged by your local authorities. These charges are not included in the order price and are the responsibility of the customer. We have no control over these charges and cannot predict their amount. If you refuse to pay these fees and the package is returned to us, the original shipping cost and any return fees will be deducted from your refund.

Shipping Address

Please make sure your shipping address is complete and correct at checkout. KENNO.CO is not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us immediately at kenoglobalco@gmail.com, as we can only update the address before the order ships.

Lost, Delayed or Damaged Packages

If your tracking has not updated for more than 10 business days, or your order shows as delivered but you haven't received it, please contact us. We will open an investigation with the carrier and, if the package is confirmed lost, send a replacement or issue a full refund.

If your package arrives damaged, keep the packaging and contact us within 7 days of delivery with photos. See our Refund Policy for details.